Patient Rights:

• Safety – Your right to be provided with quality healthcare services in a safe environment.
• Privacy & Confidentiality – Your right to privacy and to have your personal health information protected which is shared in trust with us.
• Respect & Courtesy – Your right to be treated with mutual respect, compassion, and dignity.
• Informed Consent – Your right to be informed about healthcare services being provided to you, and to be involved in decisions about them, including your right to refuse or discontinue the treatment.
• Feedback – Your right to offer comments and feedback to improve the quality of care of our healthcare services.

Patient Responsibilities:

• Respect & Courtesy – Be courteous in conduct towards healthcare providers and other patients.
• Information – To provide accurate and relevant information for diagnosis and treatment purposes. To update us immediately if there are any new changes to your personal information.
• Safety and Compliance – To inform our healthcare providers if you are unable to comply to the prescribed treatment and recommendations. To abide to all safety rules while seeking services at this facility. To settle any medical cost promptly.

We seek your assistance and cooperation in helping us achieve our goals. Kindly ensure that:

• you have updated all your relevant details in our records.
• you arrive on time for your appointment.
• the clinic operating times and schedules are adhered to.
• any incurred charges are settled promptly.